Crestwood’s Response to the COVID-19 Pandemic

At Crestwood, health and safety is paramount – for our employees, our contractors and the communities where we live and work.

During the coronavirus (COVID-19) pandemic, we are actively taking steps to mitigate business risk while continuing to ensure safe, sustainable and reliable operations across our assets. Our commitment to providing energy remains resolute as we focus on meeting the needs of our customers, investors and other stakeholders.

At the outset of the pandemic, Crestwood quickly established a COVID-19 task force, comprised of a multi-disciplinary group of leaders from across the organization. This group met daily, utilizing our business continuity plan and created a COVID-19 Exposure, Preparedness and Response plan to guide our actions. The COVID-19 task force continues to meet on a regular basis to advise leadership and our employee base on the status of the pandemic and Crestwood’s response.

We continue to closely monitor informational updates from sources such as the Centers for Disease Control and Prevention, the World Health Organization and authorities in the states and local jurisdictions where we operate and have proactively adjusted our company policies and practices based on their guidance.

Keeping Employees Safe and Engaged

Crestwood took the following actions to protect employees and contractors in order to help prevent the spread of COVID-19:

  • Implemented travel restrictions and discontinued all non-essential business travel
  • Reduced the number of employees in our corporate and field offices by implementing a work-from-home policy for employees who can execute their work remotely
  • Put restrictions in place regarding visitors and contractors at our facilities
  • Ensured work plans were established that allowed only essential personnel on-site
  • Provided written communication of our COVID-19 procedures to all suppliers and contractors
  • Equipped field personnel with proper PPE at all times, including fire-retardant face coverings and shields, and provided safe passage letters designating them as essential workers in the energy industry
  • Required social distancing measures in alignment with the recommendation of health authorities
  • Promoted proven personal hygiene practices, including frequent handwashing
  • Kept our operating facilities and environments clean by providing additional cleaning services
  • Developed computer-based training for all employees to clearly outline requirements and expectations from our COVID-19 plan
  • Provided a COVID-19 information platform on the intranet for employees to access information in a timely fashion


Benefits Provided to Support a Safe and Healthy Workforce

Crestwood developed a number of virtual wellness and engagement opportunities during the pandemic to ensure employees felt informed, supported and safe. In addition to protecting employees’ physical health, we also continue to support mental health and well-being through the promotion of our Employee Assistance Program. We amended our sick policy to provide an additional 40 hours of sick leave to be used at the discretion of employees to provide them paid time to stay home if they were experiencing any symptoms, thought they had been exposed or needed to care for family members.



As the company shifted to remote working, we remained committed to ensuring our employees were engaged and had opportunities to connect with leaders and colleagues, including:

  • Provided training on virtual technology tools and additional equipment to employees to enable them to work more efficiently from home
  • Increased communication with employees, utilizing virtual meeting platforms and bi-weekly telecommuting calls for field and office employees to ensure everyone had the most up to date information
  • Converted compliance-driven training programs to online computer-based training with follow-up live virtual sessions to address any questions or clarifications
  • Hosted webinars to learn from each other and share pertinent information
  • Developed a CEO video series
  • Created a monthly digest for our Intranet to keep employees connected
  • Increased social media presence on LinkedIn, Facebook, etc.
  • Hosted “Lattes with Leadership,” a virtual event for employees to discuss critical leadership skills with different leaders

Operating Reliably while Providing Excellent Service

As part of a critical infrastructure industry, Crestwood provides an essential service to the nation and our communities, and we have an ongoing obligation to continue operating. All Crestwood assets remain operational throughout the pandemic.

  • We have a business continuity plan in place that allows us to operate without interruption
  • Our field team is on the ground to ensure our facilities are running safely and reliably
  • Our commercial team stays in regular contact with our customers to ensure we continue to provide the same best-in-class service

Crestwood’s Community Response

In addition to focusing on keeping our workforce safe and our operations running, our employees have taken the time to give back to their community during this difficult time. Whether it is volunteering at their local emergency response center, delivering food to seniors and veterans, providing supplies to schools and first responders or making and donating masks, we commend their tireless efforts and are proud that they are making a difference every day.

In 2020, we made a variety of donations to organizations across the areas where we operate to address different needs brought about by the COVID-19 pandemic. From food insecurity to safety and PPE to meeting education needs as learning goes virtual, Crestwood donated more than $90,000 to the organizations below, as they support those most affected by the pandemic.

  • Barbara Bush Houston Literacy Foundation
  • Children’s Mercy Kansas City
  • Girls Inc. of Greater Houston
  • Gregory-Lincoln Education Center
  • Harvesters – The Community Food Network
  • Houston Area Women’s Center
  • Kids Meals, Inc.
  • Mandan, Hidatsa and Arikara Nation
  • McKenzie County Ambulance Service
  • Primitivo Garcia Elementary
  • Somervell County Fire Department
  • Urban Enrichment Institute
  • Wyoming Food Bank of Rockies

Our Approach in 2021

At the time of publication of this report, we have begun implementation of an approach that is allowing for the safe, gradual return of our employees to our corporate offices as local conditions allow. The timing of our return to the workplace is based, first and foremost, on the health and safety of our employees and their families. We continue to follow local and national guidelines as we safely return our employees to the office.