Materiality & Stakeholder Engagement

Growing Through Connections is fundamentally about listening to our stakeholders. As part of this dialogue, in the fourth quarter of 2018, Crestwood conducted our first materiality assessment to identify, assess, and prioritize the environmental, social, and governance topics that are most significant to our business and our stakeholders. Led by third-party sustainability consultants, the assessment process is designed to be consistent with Global Reporting Initiative (GRI) guidelines.  

Topic Identification

Our topic identification process began with industry research and a benchmarking analysis of our customers, suppliers, and peers. We also reviewed company documents, and third-party information such as investor rating and rankings reports to identify the universe of potentially material ESG topics.

Topic Prioritization

We identified 16 internal and external stakeholders to interview to help us prioritize our potentially material ESG topics. Stakeholders included Crestwood senior leaders and Board members, as well as customers, employees, investors, trade associations, and suppliers. We chose stakeholders following the GRI principle of Stakeholder Inclusiveness and ensured that we received a wide array of views from those who have a significant impact on Crestwood, or who can be significantly impacted by our business.

Validation of Material Topics

After topic prioritization, Crestwood’s executive leadership and senior management reviewed the initial materiality assessment findings and validated the twelve top-tier material topics outlined below.

High-Priority Material Topic & The Ways It Was Discussed Stakeholders Expressing Strong Interest Where It Is Material (Boundary)
Environmental

Spill Prevention & Control

  • Preventing, managing, mitigating and responding to spills (oil, brine, sand, etc.) to the environment
  • Board of Directors
  • Internal Leaders
  • Investors
  • Crestwood Operations
  • Local Communities

Emergency Preparedness & Response

  • Developing and maintaining action plans to manage spills, leaks, fires, explosions and other emergency scenarios that may happen on/near operating sites
  • Engaging the proper emergency response professionals to share pertinent information for emergency scenarios; communicating proper safety procedures with employees and contractors
  • Board of Directors
  • Suppliers
  • Crestwood Operations
  • Customers

Environmental Compliance

  • Maintaining legal adherence to local, state and federal environmental regulations and reporting on any instances of non-compliance to the appropriate authority
  • Board of Directors
  • Internal Leaders
  • Suppliers
  • Across Crestwood
  • Local Communities

Greenhouse Gas Emissions & Climate Change

  • Managing our greenhouse gas emissions and associated impacts on climate change
  • Managing our energy consumption through the design of processes and procurement practices
  • Methane venting, flaring, blow-downs, and leak detection

  • Board of Directors
  • Internal Leaders
  • Industry Groups
  • Investors
  • Across Crestwood
  • Local Communities

Asset Integrity

  • Ensuring the reliability and integrity of our equipment through technical maintenance activities such as integrity digs, hydrostatic testing, flyovers, valve testing and 24/7/365 digital monitoring systems
  • Customers
  • Investors
  • Crestwood Operations
  • Customers
  • Supply Chain
  • Local Communities
Social

Occupational Health & Safety

  • Personal safety: Designing safe operations, work practices, robust safety management systems and culture
  • Providing employees and contractors with safety education and health and safety resources
  • Compliance with health and safety regulations
  • Process safety: Systematic approach to safely containing hazardous materials or energy with good design, construction and operating principles
  • Board of Directors
  • Customers
  • Investors
  • Suppliers
  • Across Crestwood
  • Supply Chain

Employee Attraction, Development & Retention

  • Practices designed to attract and retain talented employees, including compensation, internship opportunities, and recruiting efforts
  • Encouraging employee feedback; facilitating dialogue between management and employees; conducting regular performance assessments and providing feedback for growth
  • Practices designed to help employees grow and fine-tune their skillset through training, internal resource groups, and tuition reimbursement
  • Employees
  • Internal Leaders
  • Investors
  • Suppliers
  • Across Crestwood
  • Potential employees

Diversity & Inclusion

  • Fostering a diverse and inclusive workplace
  • Accepting all employees who bring unique perspectives, experiences and thought based upon their race, ethnicity, gender, age, education, ability/disability, sexual orientation, religious affiliation, veteran and disabled veteran status
  • Employees
  • Investors
  • Across  Crestwood
  • Potential employees

Community Relations

  • Understanding and addressing the interests and needs of the communities in which we operate
  • Engaging community members and leaders through a variety of communication lines and providing grievance mechanisms
  • Considering historical tribal rights to self-governance as a Native/Sovereign Nation within reservations boundaries or treaty territories within business and project plans
  • Supporting local communities through community investment, volunteerism, product donations, pro bono services, and partnerships with organizations
  • Board of Directors
  • Customers
  • Industry Groups
  • Suppliers
  • Crestwood Operations
  • Local Communities
Governance

Corporate Governance & Business Ethics

  • Clear and effective structures throughout the company to manage health and safety, environmental, social and economic impacts of operations
  • Ensuring training and policies are in place to promote ethical behavior at the company, including a robust code of business conduct, practices to prevent bribery and corruption and an ethics hotline for employees
  • Board of Directors
  • Customers
  • Suppliers
  • Across Crestwood
  • Potential employees
  • Supply chain
  • Customers

Risk Management

  • Systematically evaluating and managing potential risks and inclusion of risk factors and opportunities (particularly related to sustainability topics) in business decisions
  • Taking steps to mitigate risks and capitalize on opportunities to protect the business and assets
  • Customers
  • Internal Leaders
  • Across Crestwood
  • Customers
  • Supply chain

Government Relations & Regulatory Compliance

  • Regularly communicating with local, state and federal elected officials to provide information they need for their constituents
  • Including officials into discussions regarding their communities, legislation, or practices
  • Board of Directors
  • Customers
  • Industry Groups
  • Across Crestwood
  • Local Communities

The materiality assessment identified topics important to both our business and to our stakeholders. The findings will help us implement the proper management approaches and key performance indicators to ensure best-in-class performance. In addition to informing the context of this report, the materiality assessment results are also used to inform our Sustainability Strategy and will be integrated into our overall business strategy.

Stakeholder Engagement

As an organization committed to responsible operations, Crestwood monitors stakeholder interests specific to the Company and to the broader industry. We regularly engage with a variety of stakeholders as part of our continuous improvement and growth efforts.

Stakeholders Engaged Regular Interactions
Board of Directors
  • Quarterly board and committee meetings 
  • Ad hoc business updates to the board as needed
Community Members
  • Regular community engagements and annual sponsorships with Indigenous communities in our areas of operation
  • Charitable contributions  
  • Regular volunteer activities
Customers
  • Daily communication via e-mails, calls, and meetings 
  • Occasional on-site visits 
  • Annual Customer Conferences 
Employees
  • Quarterly Town Hall meetings
  • Open-door policy
  • One-on-one interactions
  • Employee surveys
  • Social media
Industry Groups & NGOs
  • Face-to-face meetings
  • Participate on committees
  • Board positions on relevant trade groups
  • Sponsor and participate in advocacy activities
  • Participate in key conference and speaking opportunities
  • Provide industry groups with data gathering and analytics to support and solidify beneficial public policy
Investors
  • Quarterly earnings calls 
  • Frequent investor calls and emails 
  • Meetings and investor conferences
  • Roadshows
  • Annual Sustainability Report
Government & Regulators
  • Maintain engagement with government officials in regions of operation
  • Educate key regulators and government officials on our critical activities and operational procedures
  • Face-to-face meetings
  • Offer and promote tours of facilities
  • Participate in the formal regulatory process (e.g. participate in the comment process through trade groups)
Suppliers
  • Selection and contracting processes
  • Face-to-face meetings
  • Participate in annual ISN forums and user meetings

Related Content 

CEO Letter

Sustainability Strategy and Governance

Performance Data