Prioritizing Safety

At Crestwood, we believe safety is everyone’s responsibility.  We promote a culture in which all employees feel engaged, safe and know that their actions can protect their coworkers and the communities in which we operate. Our employees demonstrate their commitment to safe work practices by meeting or exceeding industry performance standards and identifying opportunities for continuous improvement. Our team endeavors to consistently deliver best-in-class operational safety.  Our commitment to health and safety excellence is outlined in our Health, Safety and Environmental (HSE) Policy.

Our Approach

Crestwood’s ability to provide the highest quality midstream services to our customers, while providing for the safety of our employees, contractors and the public, is built on adherence to our Principles of Operational Safety:

Safety is a core value and the foundation of our operational excellence  

The Evolution of our Safety Culture

Crestwood’s safety culture continues to evolve. We recognize that culture enhancement happens when we demonstrate commitment to safety from our executive management to our field-level supervisors, through words, actions, organizational strategy and personal engagement. 

In 2021, we conducted our second employee safety perception survey, facilitated by the National Safety Council, to gauge our efforts over the last two years and drive future work plans. We had over 93 percent participation in the survey, compared to 88 percent participation in 2019. When benchmarked against over 1,350 companies across multiple industries in the National Safety Council database, Crestwood ranked in the 93rd percentile and outperformed our industry peers in pipeline and storage services. This percentile rank was an increase of over 12 percentage points from our original baseline survey.  

Crestwood ranked in the 93rd percentile and outperformed our industry peers in pipeline and storage services

We continued our Safety in Action campaign to drive employee engagement and build trust by establishing opportunities for multi-disciplinary employees to participate on regional safety committees and share best practices and lessons learned. 

Safety Spot Award Program

We maintain our positive safety culture through awareness, engagement and recognition of employees’ behaviors and actions. Our people are key to safety performance and our daily success is measured by all team members returning home the same way they came to work. We recognize and reward outstanding employees whose self-initiated actions and behaviors demonstrate a high-level of commitment to the safety and welfare of Crestwood employees and local communities. Our Spot Award program was launched in 2021 where we awarded 22 Spot Awards representing 11 sites.    

Felix Nunez: Safety Spot Award Winner

Felix has been a significant part of the culture at Tres Palacios over the last 14 years. In 2021, he received a Safety Spot Award for his work in identifying the need to clean a valve on the Tres North B Pipeline, eliminating the need to replace the valve. Through his research and persistence, we avoided the danger and environmental impact of blowing down 16 miles of pipeline and preventing the release of 8.4 million cubic feet of methane. 

Crestwood Voice

I appreciate that at Crestwood we are not only given the support to operate safely but also encouraged to take action when we see a safety issue. It provides peace of mind knowing my fellow employees and I can share concerns, should they arise, in a safe space. I was honored to receive a Safety Spot Award and appreciate the trust Crestwood had in me to identify a problem and provide a solution, keeping my team and community safe.

Felix Nunez
Measurement Technician, Tres Palacios Gas Storage

Key Performance Indicators

In 2021, we focused on increasing awareness, engagement and recognition for safety achievement. As a result, we experienced significant improvements with our safety metrics. 

Safety Metrics: Employees

Total Recordable Incident Rate (TRIR)


Total Recordable Incident Rate (TRIR)

Rate 2019 2020 2021
TRIR 0.78 0.94 1.06


Key Employee Safety Stats

Safety Metrics: Contractors

Total Recordable Incident Rate (TRIR)


Total Recordable Incident Rate (TRIR)

  2019 2020 2021
TRIR 0.84 2.91 0

Key Contractor Safety Stats

Driving for Safety

Vehicle incidents remain a high-risk area that require our daily diligence and proactive mitigation. In 2021, Crestwood achieved a 50 percent reduction in total vehicle incident count. Crestwood deployed new technologies, including high-quality cameras, to monitor driving safety both inside and outside the vehicle. This assists us in mitigating risks and reducing incidents resulting from distractions. Based on data from our in-vehicle telematics systems, we continually identify at-risk behaviors resulting in one-on-one discussions with employees to modify their driving habits. 

In 2021, Crestwood achieved a 50 percent reduction in vehicle incidents

We continued with our Smith System driver training, which resulted in 229 field employees trained in 2021. Additionally, we trained 55 corporate employees who drive their personal vehicles or a rental car on behalf of Crestwood. 

Reaching Triple Zero

Incident Tracking by Regional Asset Group Crestwood tracks incidents by regional asset group to drive performance and achieve zero OSHA Recordable Injuries, zero Lost Time Injuries and zero Preventable Vehicle Incidents (Triple Zero) annually. At the end of the year, each facility is scored on their progress towards Triple Zero.  In 2021, we had six regional groups achieve Triple Zero.  Additionally, our Tres Palacios and LPG Terminals – Southeast surpassed seven years and six years, respectively, without an incident.

Triple Zero Assets in 2021

  • Colt Hub
  • Kansas City Office
  • LPG Terminals – Southeast Region
  • Marcellus
  • Powder River Basin – Jackalope
  • Tres Palacios

Safety During the COVID-19 Pandemic

Case StudyRead More
Case StudyClose

Safety During the COVID-19 Pandemic

As part of America’s critical energy infrastructure, Crestwood continued to meet our obligation to deliver energy to our customers even through the challenges presented by the ongoing COVID-19 pandemic. Crestwood’s leadership took proactive measures to responsibly sustain operations and keep our people safe, whether in the field or the office. Throughout the pandemic, Crestwood’s COVID-19 taskforce continued to meet regularly for alignment with evolving agency guidelines and to ensure our employees and contractors were made aware of Crestwood’s best practices to minimize workplace exposure and transmission of COVID-19.  

In recognition of employee mental and emotional health, and in support of business continuity, we continued implementation of core work-life balance strategies. We provided schedule flexibility, offered new communications technologies and continued virtual training opportunities to keep our employees safe and engaged.

Crisis Management and Emergency Response

Across our operations, we strive to be prepared for any event, planned or unplanned. It is important that our Crestwood teams are prepared and ready to respond in the event of a crisis or emergency to protect the safety of our people, the community and the environment. 

Our response teams completed over 580 hours of face to face and virtual emergency response training and drills 

Crestwood understands that responding to potential crises and emergencies is not just an internal responsibility but also a shared responsibility with community leaders, agencies and first responders. Regularly, we engage with local emergency response agencies including police, fire rescue teams and health care providers for a better understanding of our operations and the type of response that might be necessary in an emergency. We maintain and monitor a 24/7 emergency hotline accessible to external stakeholders to ensure immediate notification of an incident allowing for a swift and effective response.  

Looking Ahead

Safety is our top priority and foundational to our business. To continue upholding this commitment in 2022, we intend to: